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Cancellation & Refund Policy

Tibet Roof of the World understands that travel plans may change unexpectedly. Please review our cancellation terms, refund process, liabilities, and important travel notes carefully before your Tibet tour.

Cancellation Policy

At Tibet Roof of the World, we understand travel plans can change unexpectedly. If you need to cancel your tour for personal or work reasons, please send us a written cancellation notice. Cancellation fees will apply as follows.

Cancellation Due to Force Majeure

If your tour is canceled due to permit closure, government restrictions, or other conditions beyond both our control, we will only charge USD 50 per person (or equivalent in CNY) to cover preparation labor costs.

More Than 30 Days

Cancel more than 30 days before departure: 80% of the total land cost will be refunded.

15–30 Days Before Departure

Cancel 15–30 days before departure: 50% of the total land cost will be refunded.

Less Than 15 Days / No Show

Cancel less than 15 days before departure or no-show without prior notice: 100% of the tour cost will be charged.

Note: For group tours, cancellation terms are different. Please contact your travel consultant for the full group contract details.

Refund Policy

Once cancellation is confirmed, we will process your refund within 10 working days after receiving your bank details. Bank transfer fees are borne by the guest.

Important Notes & Liabilities

Local Regulations

Tibet has special local regulations. Tibet Roof of the World does not involve any political activities, and we kindly ask all guests to respect local laws and avoid any related involvement.

You will be responsible for any consequences caused by violations of the laws of the People’s Republic of China.

Unexpected Changes

If the itinerary or services are changed due to unexpected events such as bad weather, road conditions, flight or train delays, neither party shall be held liable.

Any extra costs shall be covered by the guest.

Leaving the Tour Early

  • If you leave the tour due to accident, injury, or serious illness: 50% of the unused tour cost will be refunded.
  • If you leave the tour for personal reasons: no refund will be provided.

Personal Belongings

Please take good care of your valuables and documents. Tibet Roof of the World is not responsible for theft or loss due to personal negligence.

Guests with Disabilities

We welcome all travelers regardless of physical conditions. Due to Tibet’s special high-altitude environment, please inform us of your special needs before booking so we can check if suitable arrangements can be made.

We cannot be held responsible for issues caused by failure to notify us in advance.

Insurance

We provide basic liability insurance with limited coverage. We strongly recommend you purchase international travel insurance before departure, covering trip cancellation, medical emergencies, evacuation, baggage loss, etc.

In case of a medical emergency in remote Tibet, we will assist with transportation and provide documents for your insurance claim.

Contact Us

Though tour cancellations after confirmation are extremely rare, this policy is established purely to cover unforeseen circumstances for our valued guests.

If you require any further information or clarification, please do not hesitate to email us at info@tibetroofofworld.com

Our professional and experienced travel consultants will be glad to assist you with any questions or doubts regarding your Tibet tour or our cancellation policy.

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1: Tibet Travel Permit

Without Tibet Travel Permits, you cannot enter Tibet (Tibet Autonomous Region), China, but it is not difficult to obtain the permit, registered company like TRW, it can be easily obtain it for you if your Tibet Tour has been confirmed with a legit registered local travel company.

2: Alien Permit

Alien Travel Permit (ATP) is an additional permit which is required if your itinerary is in Gyirong, Kailash, Ngari and EBC in western part of Tibet,Tsedang,Nyinchi, Ranwo Lake, Basum Lake, Sakga or Shalu Monasteries in Shigatse area,

3: Military Permit

The Military Permits as you can see from the word, this permit is related to military department, thus, this travel document is mainly issued by the military authority in Tibet, in fact, this permit is compulsory for entering to any border regions between China and neighboring countries. Military permits are required for visiting following places in Tibet apart from TTP.

  • Ali (Far Western Tibet)
  • Guge Kingdom (Far Western Tibet)
  • Gyirong (New Border to Nepal)
  • Lake Manasarovar (Near Mt. Kailash in Far Western Tibet)
  • Kailash (Western Tibet)
  • Nyima country (Border country between Ali and Nakchu Prefecture)
  • Cochin

NOTE: This permit can apply only from Lhasa, Tibet, you don’t have to worry about it as our company (TRW) will obtain such permits on your behalf and you just need to cooperate by sending your scanned copies of China Visa/TGV and Passport to your travel consultant. If you want to know more details about Tibet Travel Permits, you can contact us at info@tibetroofofworld.com Our professional travel consultants will reply to you with their extensive knowledge and rich Tibet tour experiences

Tibet Travel Permit (TTP) is the basic required permit to travel to Tibet Autonomous Region (TAR), every foreign travelers must need Tibet Travel Permit to enter to Tibet along with your Chinese Visa or Tibet Group Visa. Though it seems very hard or confusing, it just takes few simple steps, and your travel agency will do the rest.

Tibet Travel Permit is mainly obtained from Tibet Tourism Bureau in Lhasa, Tibet, which contains the tourist’s information and confirmed itineraries.

According to the latest Chinese regulations for foreign visitors, passports must have a validity of six months (at least) to apply for a Chinese visa. This requirement also applies when traveling to Tibet along with Tibet Travel Permit.

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