We understand a trip to Tibet is a lifelong dream for many. That’s why we keep our policies clear and supportive, in case unexpected events disrupt your journey.
If any situation beyond our control affects your Tibet tour, Tibet Roof of World will provide the most thoughtful and practical solutions for you, as detailed below.
To ensure safety, order and the smooth operation of tourism in Tibet, temporary government restrictions or permit closures may occasionally take place.
We will process your full refund after deducting only USD 50 per person to cover our planning and preparation labor costs.
Alternatively, we can arrange an alternative cultural journey for you in other beautiful Tibetan areas such as Qinghai, Sichuan or Gansu, where a Tibet Travel Permit is not required.
This includes natural disasters like flash floods, mudslides or earthquakes, epidemics, flight cancellations, and other unforeseen events beyond our control.
If these situations cause tour delays, cancellations or interruptions, our team will respond quickly to assist you. We will provide timely guidance, coordinate with local services, and do everything we can to handle emergencies on your behalf.
Please understand that any additional costs arising from these events — including emergency rescue fees, flight change fees, extra accommodation or transportation expenses — shall be borne by the guest.
While we cannot be held responsible for losses or expenses caused by force majeure, we will always stand by you and offer full support to make your journey as smooth and comfortable as possible.